Dalalou - Terms and conditions

These General Terms and Conditions of the Dutch Thuiswinkel Organization (hereinafter: Thuiswinkel.org) have been established in consultation with the Consumers’ Association as part of the Coordination Group for Self-Regulation (CZ) of the Social and Economic Council and will come into effect on June 1, 2014.

Table of Contents:

Article 1 – Definitions

Article 2 – Identity of the entrepreneur

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Consumer’s obligations during the reflection period

Article 8 – Exercise of the right of withdrawal by the consumer and the costs thereof

Article 9 – Obligations of the entrepreneur in case of withdrawal

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Performance and Additional Guarantee

Article 13 – Delivery and execution

Article 14 – Long-term transactions: duration, termination, and extension

Article 15 – Payment

Article 16 – Complaints procedure

Article 17 – Disputes

Article 18 – Sector guarantee

Article 19 – Additional or deviating provisions

Article 20 – Amendment of the Thuiswinkel General Terms and Conditions

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Article 1 – Definitions

In these terms and conditions, the following terms shall have the following meanings:

Additional agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract and these goods, digital content, and/or services are supplied by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;
Reconsideration period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting for purposes relating to their trade, business, craft, or profession;
Day: calendar day;
Digital content: data that is produced and supplied in digital form;
Long-term agreement: an agreement aimed at the regular supply of goods, services, and/or digital content over a specified period;
Durable medium: any tool – including email – that enables the consumer or entrepreneur to store information directed to them personally in a way that allows future retrieval or use for a period tailored to the purpose for which the information is intended, and that enables unchanged reproduction of the stored information;
Right of withdrawal: the consumer’s ability to withdraw from the distance contract within the reconsideration period;
Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content, and/or services to consumers at a distance;
Distance contract: an agreement concluded between the entrepreneur and the consumer as part of an organized system for distance selling of products, digital content, and/or services, where up to and including the conclusion of the agreement, only or partly use is made of one or more techniques for communication at a distance;
Model withdrawal form: the European model withdrawal form is included in Annex I of these terms and conditions; Annex I does not need to be provided if the consumer does not have the right of withdrawal regarding their order;
Technique for distance communication: a means that can be used for agreeing, without requiring the consumer and the entrepreneur to be simultaneously in the same space.

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Article 2 – Identity of the entrepreneur

Name of the entrepreneur: Dalalou

Trading under the name/names:

Dalalou Natuurlijk
Dalalou Natural Birth

Registered address:

Van Bossestraat 25-3

1015 JS Amsterdam

Phone number: 0031 6 24295825

Accessibility:

From Monday to Sunday, from 00:00 to 00:00

Email address: info@dalalounatuurlijk.nl

Chamber of Commerce number: 71975152

VAT number: NL107729337B02

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Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be consulted at the entrepreneur’s premises and that they will be sent to the consumer free of charge upon request as soon as possible.
If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the general terms and conditions can be electronically accessed and that they will be sent to the consumer electronically or by other means free of charge upon request.
If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and the consumer may always rely on the applicable provision that is most favorable to him in case of conflicting conditions.

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Article 4 – The offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is detailed enough to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

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Article 5 – The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set out therein.
If the consumer has accepted the offer electronically, the entrepreneur promptly confirms receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures for this purpose.
The entrepreneur, within legal frameworks, may ascertain whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the execution, with reasons provided.
The entrepreneur shall provide the following information to the consumer in writing or in such a way that the consumer can store it in an accessible manner on a durable medium, at the latest upon delivery of the product, service, or digital content:
the visiting address of the entrepreneur’s establishment where the consumer can address complaints;
the conditions and manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
the information about warranties and existing post-purchase service;
the price, including all taxes, of the product, service, or digital content; where applicable, the costs of delivery; and the method of payment, delivery, or performance of the distance contract;
the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration;
if the consumer has a withdrawal right, the model withdrawal form.
In the case of a continuous transaction, the provision in the previous paragraph applies only to the first delivery.

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Article 6 – Right of Withdrawal

For products:

The consumer has the right to dissolve an agreement regarding the purchase of a product within a reflection period of 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but cannot compel the consumer to provide reasons.
The reflection period mentioned in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product, or:
If the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided that he has informed the consumer of this before the ordering process.
If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;
In contracts for the regular delivery of products over a specified period: the day on which the consumer, or a third party designated by him, has received the first product.

For services and digital content not delivered in a physical format:

The consumer has the right to dissolve a service agreement and an agreement for the supply of digital content not delivered in a physical format within 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but cannot compel the consumer to provide reasons.
The reflection period mentioned in the previous paragraph commences on the day following the conclusion of the agreement.

Extended reflection period for products, services, and digital content not supplied in a physical format in case of failure to inform about the right of withdrawal:

If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period expires twelve months after the end of the original reflection period determined per the preceding paragraphs of this article.
If the entrepreneur has provided the information referred to in the preceding paragraph to the consumer within twelve months after the start date of the original reflection period, the reflection period expires 14 days after the day on which the consumer received that information.

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Article 7 – Consumer’s obligations during the reflection period

During the reflection period, the consumer shall handle the product and its packaging with care. They shall only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The principle here is that the consumer may handle and inspect the product as they would be allowed to do in a store.
The consumer is only liable for any decrease in the value of the product resulting from handling the product beyond what is permitted in paragraph 1.
The consumer is not liable for any decrease in the value of the product if the entrepreneur has not provided them with all the legally required information about the right of withdrawal before or after the agreement.

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Article 8 – Exercise of the right of withdrawal by the consumer and the costs thereof

If the consumer exercises their right of withdrawal, they shall notify the entrepreneur of this within the reflection period using the model withdrawal form or in another unequivocal manner.
The consumer shall return the product as soon as possible, but no later than 14 days after the day following the notification referred to in paragraph 1, or hand it over to the entrepreneur (or their authorized representative). This is not necessary if the entrepreneur has offered to collect the product themselves. The consumer shall have complied with the return period if they return the product before the reflection period has expired.
The consumer shall return the product with all accessories delivered, if reasonably possible in its original condition and packaging, and per the reasonable and clear instructions provided by the entrepreneur.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
The consumer shall bear the direct costs of returning the product. If the entrepreneur has not informed the consumer that they must bear these costs, or if the entrepreneur has indicated that they will bear the costs themselves, the consumer shall not bear the costs of returning the product.
If the consumer exercises their right of withdrawal after having explicitly requested that the performance of the service or the supply of gas, water, or electricity not made ready for sale in a limited volume or quantity begins during the reflection period, the consumer shall pay the entrepreneur an amount proportional to the part of the service already performed by the entrepreneur at the time of withdrawal, compared to the full performance of the service.
The consumer shall not bear any costs for the performance of services or the supply of water, gas, or electricity not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
the entrepreneur has not provided the consumer with the statutory information about the right of withdrawal, the reimbursement of costs in case of withdrawal, or the model withdrawal form; or
the consumer has not explicitly requested the commencement of the performance of the service or the supply of gas, water, electricity, or district heating during the reflection period.
The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
they have not given their express consent to the commencement of the performance of the contract before the end of the reflection period;
they have not acknowledged losing their right of withdrawal when giving their consent; or
the entrepreneur has failed to confirm this statement by the consumer.
If the consumer exercises their right of withdrawal, all supplementary agreements shall be dissolved by operation of law.

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Article 9 – Obligations of the entrepreneur in case of withdrawal

If the entrepreneur enables the consumer to make the withdrawal notification electronically, they shall send a confirmation of receipt immediately upon receiving this notification.
The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without undue delay and no later than 14 days following the day on which the consumer notifies them of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may wait to reimburse until they have received the product or until the consumer provides proof of having returned the product, whichever occurs earlier.
The entrepreneur shall use the same means of payment for reimbursement as the consumer used unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
If the consumer chooses a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not required to reimburse the additional costs for the more expensive method.

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Article 10 – Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least promptly before concluding the agreement:

Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period.
Agreements concluded during a public auction. A public auction is a sales method whereby products, digital content, and/or services are offered by the entrepreneur to consumers who are personally present or have the opportunity to be personally present at the auction, conducted by an auctioneer, and where the successful bidder is obliged to take the products, digital content, and/or services;
Service contracts, after full performance of the service, but only if:
the execution has begun with the consumer’s explicit prior consent; and
the consumer has declared that they lose their right of withdrawal once the entrepreneur has fully performed the contract;
Package travel as referred to in Article 7:500 of the Dutch Civil Code and contracts for passenger transport;
Service contracts for the provision of accommodation, if a specific date or period of performance is provided for in the contract and other than for residential purposes, goods transport, car rental services, and catering;
Contracts related to leisure activities, if a specific date or period of performance is provided for in the contract;
Custom-made products manufactured according to the consumer’s specifications, which are not prefabricated and which are made based on an individual choice or decision of the consumer, or which are intended for a specific person;
Products that perish quickly or have a limited shelf life;
Sealed products that are not suitable for return due to health protection or hygiene reasons and whose sealing has been broken after delivery;
Products that are irreversibly mixed with other products after delivery by their nature;
Alcoholic beverages for which the price was agreed upon after the contract, but which can only be delivered after 30 days, and whose actual value depends on fluctuations in the market over which the entrepreneur has no control;
Sealed audio, video recordings, and computer software, the sealing of which has been broken after delivery;
Newspapers, journals, or magazines, except for subscriptions to these;
The delivery of digital content not on a tangible medium, but only if:
the execution has begun with the consumer’s explicit prior consent; and
the consumer has declared that they lose their right of withdrawal in this case.

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Article 11 – The price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, unless price changes result from changes in VAT rates.
Notwithstanding the previous clause, the entrepreneur may offer products or services with prices linked to fluctuations in the financial market over which the entrepreneur has no control, with variable prices. These fluctuations and the fact that any prices mentioned are indicative prices will be stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
they result from statutory regulations or provisions; or
the consumer has the authority to terminate the agreement with effect from the day the price increase takes effect.
The prices stated in the offer of products or services include VAT.

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Article 12 – Performance and Additional Guarantee

The entrepreneur ensures that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also ensures that the product is suitable for purposes other than normal use.
An additional warranty provided by the entrepreneur, its supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can enforce against the entrepreneur based on the agreement if the entrepreneur has failed to fulfill its part of the agreement.
Extra warranty means any commitment by the entrepreneur, its supplier, importer, or manufacturer in which specific rights or claims are granted to the consumer that goes beyond what is legally required in case of failure to fulfill its part of the agreement.

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Article 13 – Delivery and execution

The entrepreneur shall exercise the utmost care when receiving orders for products and when assessing requests for the provision of services.
The place of delivery shall be the address provided by the consumer to the company.
Subject to the provisions of Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders promptly and no later than within 30 days, unless another delivery period has been agreed upon. If delivery is delayed or if an order cannot be executed, or only partially, the consumer shall be notified of this no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the agreement at no cost and is entitled to any compensation for damages.
After termination per the previous paragraph, the entrepreneur shall refund the amount paid by the consumer without delay.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a designated representative made known to the entrepreneur unless expressly agreed otherwise.

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Article 14 – Long-term transactions: duration, termination, and renewal

Termination:

The consumer may terminate an agreement of indefinite duration, which involves the regular delivery of products (including electricity) or services, at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement of definite duration, which involves the regular delivery of products (including electricity) or services, at any time before the end of the agreed duration, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements mentioned in the previous paragraphs:
At any time and shall not be restricted to termination at a specific time or during a specific period;
Terminate at least in the same manner as they were entered into by him;
Always terminate with the same notice period as the entrepreneur has stipulated for himself.

Renewal:

An agreement entered into for a definite period and which involves the regular delivery of products (including electricity) or services shall not be tacitly renewed or extended for a definite period.
Notwithstanding the previous paragraph, an agreement entered into for a definite period and which involves the regular delivery of newspapers, daily news publications, weekly publications, and magazines may be tacitly renewed for a specific duration of up to three months if the consumer can terminate this extended agreement at the end of the extension period with a notice period of no more than one month.
An agreement entered into for a definite period and which involves the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month. The notice period is a maximum of three months if the agreement involves the regular but less than monthly delivery of newspapers, daily news publications, weekly publications, and magazines.
An agreement of limited duration for the regular delivery of newspapers, daily news publications, weekly publications, and magazines for trial or introductory purposes (trial or introductory subscription) shall not be tacitly renewed and shall automatically terminate upon the expiration of the trial or introductory period.

Duration:

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

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Article 15 – Payment

Voor zover niet anders is bepaald in de overeenkomst of aanvullende voorwaarden, dienen de door de consument verschuldigde bedragen te worden voldaan binnen 14 dagen na het ingaan van de bedenktermijn, of bij het ontbreken van een bedenktermijn binnen 14 dagen na het sluiten van de overeenkomst. In geval van een overeenkomst tot het verlenen van een dienst, vangt deze termijn aan op de dag nadat de consument de bevestiging van de overeenkomst heeft ontvangen.
Bij de verkoop van producten aan consumenten mag de consument in algemene voorwaarden nimmer verplicht worden tot vooruitbetaling van meer dan 50%. Wanneer vooruitbetaling is bedongen, kan de consument geen enkel recht doen gelden aangaande de uitvoering van de desbetreffende bestelling of dienst(en), alvorens de bedongen vooruitbetaling heeft plaatsgevonden.
De consument heeft de plicht om onjuistheden in verstrekte of vermelde betaalgegevens onverwijld aan de ondernemer te melden.
Indien de consument niet tijdig aan zijn betalingsverplichting(en) voldoet, is deze, nadat hij door de ondernemer is gewezen op de te late betaling en de ondernemer de consument een termijn van 14 dagen heeft gegund om alsnog aan zijn betalingsverplichtingen te voldoen, na het uitblijven van betaling binnen deze 14-dagen-termijn, over het nog verschuldigde bedrag de wettelijke rente verschuldigd en is de ondernemer gerechtigd de door hem gemaakte buitengerechtelijke incassokosten in rekening te brengen. Deze incassokosten bedragen maximaal: 15% over openstaande bedragen tot € 2.500,=; 10% over de daaropvolgende € 2.500,= en 5% over de volgende € 5.000,= met een minimum van € 40,=. De ondernemer kan ten voordele van de consument afwijken van genoemde bedragen en percentages.

Artikel 16 – Klachtenregeling

De ondernemer beschikt over een voldoende bekend gemaakte klachtenprocedure en behandelt de klacht overeenkomstig deze klachtenprocedure.
Klachten over de uitvoering van de overeenkomst moeten binnen bekwame tijd nadat de consument de gebreken heeft geconstateerd, volledig en duidelijk omschreven worden ingediend bij de ondernemer.
Bij de ondernemer ingediende klachten worden binnen een termijn van 14 dagen gerekend vanaf de datum van ontvangst beantwoord. Als een klacht een voorzienbaar langere verwerkingstijd vraagt, wordt door de ondernemer binnen de termijn van 14 dagen geantwoord met een bericht van ontvangst en een indicatie wanneer de consument een meer uitvoerig antwoord kan verwachten.
Een klacht over een product, dienst of de service van de ondernemer kan eveneens worden ingediend via een klachtenformulier op de consumentenpagina van de website van Thuiswinkel.org www.thuiswinkel.org. De klacht wordt dan zowel naar de betreffende ondernemer als naar Thuiswinkel.org gestuurd.
De consument dient de ondernemer in ieder geval 4 weken de tijd te geven om de klacht in onderling overleg op te lossen. Na deze termijn ontstaat een geschil dat vatbaar is voor de geschillenregeling.

Artikel 17 – Geschillen

Op overeenkomsten tussen de ondernemer en de consument waarop deze algemene voorwaarden betrekking hebben, is uitsluitend Nederlands recht van toepassing.
Geschillen tussen de consument en de ondernemer over de totstandkoming of uitvoering van overeenkomsten met betrekking tot door deze ondernemer te leveren of geleverde producten en diensten, kunnen, met inachtneming van het hierna bepaalde, zowel door de consument als de ondernemer worden voorgelegd aan de Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP te Den Haag (www.sgc.nl).
Een geschil wordt door de Geschillencommissie slechts in behandeling genomen, indien de consument zijn klacht eerst binnen bekwame tijd aan de ondernemer heeft voorgelegd.
Leidt de klacht niet tot een oplossing dan moet het geschil uiterlijk 12 maanden na de datum waarop de consument de klacht bij de ondernemer indiende, schriftelijk of in een andere door de Commissie te bepalen vorm bij de Geschillencommissie aanhangig worden gemaakt.
Wanneer de consument een geschil wil voorleggen aan de Geschillencommissie, is de ondernemer aan deze keuze gebonden. Bij voorkeur meldt de consument dit eerst aan de ondernemer.
Wanneer de ondernemer een geschil wil voorleggen aan de Geschillencommissie, zal de consument binnen vijf weken na een daartoe door de ondernemer schriftelijk gedaan verzoek, schriftelijk dienen uit te spreken of hij zulks ook wenst dan wel het geschil wil laten behandelen door de daartoe bevoegde rechter. Verneemt de ondernemer de keuze van de consument niet binnen de termijn van vijf weken, dan is de ondernemer gerechtigd het geschil voor te leggen aan de bevoegde rechter.
De Geschillencommissie doet uitspraak onder de voorwaarden zoals deze zijn vastgesteld in het reglement van de Geschillencommissie (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). De beslissingen van de Geschillencommissie geschieden bij wege van bindend advies.
De Geschillencommissie zal een geschil niet behandelen of de behandeling staken, indien aan de ondernemer surseance van betaling is verleend, deze in staat van faillissement is geraakt of zijn bedrijfsactiviteiten feitelijk heeft beëindigd, voordat een geschil door de commissie op de zitting is behandeld en een einduitspraak is gewezen.
Indien naast de Geschillencommissie Thuiswinkel een andere erkende of bij de Stichting Geschillencommissies voor Consumentenzaken (SGC) of het Klachteninstituut Financiële Dienstverlening (Kifid) aangesloten geschillencommissie bevoegd is, is voor geschillen betreffende hoofdzakelijk de methode van verkoop of dienstverlening op afstand de Geschillencommissie Thuiswinkel bij voorkeur bevoegd. Voor alle overige geschillen de andere erkende bij SGC of Kifid aangesloten geschillencommissie.

Artikel 18 – Branchegarantie

Thuiswinkel.org staat garant voor de nakoming van de bindende adviezen van de Geschillencommissie Thuiswinkel door haar leden, tenzij het lid besluit het bindend advies binnen twee maanden na de verzending ervan ter toetsing aan de rechter voor te leggen. Deze garantstelling herleeft, indien het bindend advies na toetsing door de rechter in stand is gebleven en het vonnis waaruit dit blijkt, in kracht van gewijsde is gegaan. Tot maximaal een bedrag van €10.000,- per bindend advies, wordt dit bedrag door Thuiswinkel.org aan de consument uitgekeerd. Bij bedragen groter dan €10.000,- per bindend advies, wordt €10.000,- uitgekeerd. Voor het meerdere heeft Thuiswinkel.org een inspanningsverplichting om ervoor te zorgen dat het lid het bindend advies nakomt.
Voor toepassing van deze garantie is vereist dat de consument een schriftelijk beroep hierop doet bij Thuiswinkel.org en dat hij zijn vordering op de ondernemer overdraagt aan Thuiswinkel.org. Indien de vordering op de ondernemer meer bedraagt dan €10.000,-, wordt de consument aangeboden zijn vordering voor zover die boven het bedrag van €10.000,- uitkomt over te dragen aan Thuiswinkel.org, waarna deze organisatie op eigen naam en kosten de betaling daarvan in rechte zal vragen ter voldoening aan de consument.

Artikel 19 – Aanvullende of afwijkende bepalingen

Aanvullende dan wel van deze algemene voorwaarden afwijkende bepalingen mogen niet ten nadele van de consument zijn en dienen schriftelijk te worden vastgelegd dan wel op zodanige wijze dat deze door de consument op een toegankelijke manier kunnen worden opgeslagen op een duurzame gegevensdrager.

Artikel 20 – Wijziging van de Algemene Voorwaarden Thuiswinkel

Thuiswinkel.org zal deze algemene voorwaarden niet wijzigen dan in overleg met de Consumentenbond.
Wijzigingen in deze voorwaarden zijn slechts van kracht nadat deze op daartoe geëigende wijze zijn gepubliceerd, met dien verstande, dat bij toepasselijke wijzigingen gedurende de looptijd van een aanbod de voor de consument meest gunstige bepaling zal prevaleren.

Thuiswinkel.org

www.thuiswinkel.org

Horaplantsoen 20, 6717 LT Ede

Postbus 7001, 6710 CB Ede

Bijlage I: Modelformulier voor herroeping

Modelformulier voor herroeping

(dit formulier alleen invullen en terugzenden wanneer u de overeenkomst wilt herroepen)

Aan: [ naam ondernemer]

[ geografisch adres ondernemer]

[ faxnummer ondernemer, indien beschikbaar]

[ e-mailadres of elektronisch adres van ondernemer]

Ik/Wij* deel/delen* u hierbij mede, dat ik/wij* onze overeenkomst betreffende

de verkoop van de volgende producten: [aanduiding product]*

de levering van de volgende digitale inhoud: [aanduiding digitale inhoud]*

de verrichting van de volgende dienst: [aanduiding dienst]*,

herroept/herroepen*

Besteld op*/ontvangen op* [datum bestelling bij diensten of ontvangst bij producten]
[Naam consumenten(en)]
[Adres consument(en)]
[Handtekening consument(en)] (alleen wanneer dit formulier op papier wordt ingediend)

* Doorhalen wat niet van toepassing is of invullen wat van toepassing is.

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